From the Blog
  • The Parallel Worlds of the CEO

    posted May 21, 2012

    My parents are mathematicians, and taught me as a child to learn all the formulas, run all the numbers, and find the right answer.  That was my mindset through high school, where I was captain of the math team.  Then …

  • Is This You?

    posted May 14, 2012

    When much to the relief of our European allies the United States finally entered World War II, Winston Churchill famously said that Americans can always be counted on to do the right thing, after we’ve exhausted all the other possibilities. …

  • Which Do You Want: Compliance, or Performance?

    posted May 7, 2012

    When you’re on the phone with someone who works in a call center, the service philosophy of his or her employer is immediately evident.  Some companies hire low-skilled people and train them to mindlessly follow a tightly controlled script.  Others …

  • Enriching the Insurance Companies

    posted April 30, 2012

    Guess what:  Insurance companies make money.  They know the odds of your electronics device breaking or your house burning down, and they know those odds a lot better than you do.  They make you pay upfront (in premiums) for the …